If you're seeing a "Can't Verify" error when trying to log into Facebook—such as “We can’t verify your identity”, or you're stuck at a verification checkpoint—1-855-776-0701 this usually happens when:
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Facebook doesn't recognize your device or location
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Your account was flagged for suspicious activity
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You’re using incorrect login credentials
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A hacker changed your recovery info
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Verification methods (email or phone) are no longer available
Here's a step-by-step guide to fix Facebook login errors and identity verification issues.
❗ Can't Verify Facebook Login – How to Fix Sign-In Errors (2025 Guide)
🚫 Common Login Error Messages
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“We can't verify your identity.”
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“We noticed suspicious activity on your account.”
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“Please confirm your identity.”
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“You’ve tried too many times. Try again later.”
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“Enter the code we sent to your phone/email.” (but you never receive it)
✅ Step-by-Step Fix for Facebook “Can’t Verify” or Login Errors
1. Use facebook.com/login/identify
Go to: 👉 https://www.facebook.com/login/identify
This tool helps Facebook find your account based on:
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Full name
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Phone number
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Email
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Username
Follow the instructions to recover access—even without your original login info.
2. Clear Browser Cache or Try a Different Device
Sometimes browser issues cause login problems.
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Clear cookies/cache in Chrome, Safari, or Firefox
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Or switch to a device/location you’ve used to log in before
3. Use a Known Device or Network
Log in from a trusted location like:
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Your home Wi-Fi
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A previously used phone or browser
Facebook uses this info to recognize you and may skip verification prompts.
4. Did You Get a Code? Use It Immediately
If Facebook sent a 6-digit code to your email or phone:
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Check spam and promotions folders
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Make sure your phone has reception
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Use the code within 10 minutes of receiving it
5. Submit an ID to Facebook (If Locked Out)
If all else fails, submit a photo of your government-issued ID.
Form:
👉 https://www.facebook.com/help/contact/183000765122339
This is the only official way to prove identity if you’re permanently locked out.
☎️ Optional: Call Facebook Support (for Business Users)
If you're running ads or have a business account, try:
📞 1-855-776-0701
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Follow prompts for account login or verification
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Provide your account name, email, or business ID
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This works best for advertisers or verified users
🔒 After Recovery: Secure Your Facebook Account
Once you're back in:
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Change your password
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Turn on Two-Factor Authentication
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Review login history (Settings > Security > Where You’re Logged In)
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Remove unfamiliar devices
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Update your recovery phone and email
❓ Still Can’t Sign In?
If you’re stuck at a loop or code isn't received:
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Wait a few hours and try again
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Avoid too many attempts (can trigger a temporary lock)
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Use the ID verification form mentioned above